Returns & Exchanges

At Ziajaonline, we want you to be completely satisfied with your skincare journey, which is why we offer a 30-day return policy for unused and unopened products. If your selection isn't the perfect fit for your skin, our team is here to ensure a smooth and hassle-free return process.

Return Process

• 1.
  Initiate Your Request

  Log in to your account or visit our returns portal with your order number and email address to start the process.

• 2.
  Pack with Care

  Place the unopened beauty products in their original packaging to ensure they remain protected during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, we will issue a full refund to your original payment method within 5-7 business days.